For online purchases, you have the right to withdrawal within 14 days of the sale being affected without giving any reason. Any return transport costs is to be borne by the customer.
Product must be in the same exact condition as it was delivered i.e sealed with all packing materials intact. Any outward transport costs may not be refunded.
In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/